This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a IVR QA Engineer based in United States. This role focuses on ensuring the quality, reliability, and performance of advanced contact center solutions.You will validate complex IVR workflows, voice interactions, chatbot experiences, and backend integrations.The position combines manual testing expertise with automation practices to improve customer experiences.You will collaborate with engineering, business, and delivery teams in an Agile environment.The role offers the opportunity to work on modern cloud-based communication platforms and digital transformation initiatives.You will play a key part in delivering seamless, secure, and high-quality customer interactions across multiple channels.