IT Service Management Administrator

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an IT Service Management Administrator based in the United States. This is an exciting opportunity for an IT professional to take ownership of enterprise service management platforms and help improve technology operations at scale. In this role, you will lead the administration, governance, and continuous improvement of IT Service Management processes while supporting critical operational tools and workflows. You will work closely with Service Desk, NOC, SRE, infrastructure, security, and technology leadership teams to enhance service reliability and operational efficiency. The position offers the chance to optimize platforms, automate processes, and deliver data-driven improvements across a modern technology environment. If you are passionate about ITIL practices, operational excellence, and creating scalable solutions, this role provides the opportunity to make a meaningful impact.