IT Customer Services Specialist

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an IT Customer Services Specialist based in India. In this role, you will contribute to maintaining and improving high-quality technical learning experiences focused on Artificial Intelligence and Machine Learning. You will work at the intersection of AI engineering, technical content development, and instructional design, ensuring that learning materials remain accurate, relevant, and fully functional. By analysing learner feedback, technical issues, and quality data, you will identify opportunities to improve educational content and learning outcomes. You will troubleshoot code, repair technical labs, review AI-powered applications, and optimise learning journeys for different audiences. Working closely with content contributors, technical experts, and learner support teams, you will help deliver engaging, reliable, and outcome-driven learning experiences. This remote opportunity offers the chance to contribute to innovative AI education initiatives while working with modern technologies and international teams.