Intake Specialist | Legal Intake and Scheduling Specialist

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Intake Specialist | Legal Intake and Scheduling Specialist based in Brazil. The Intake Specialist will serve as the first point of contact for prospective clients seeking assistance from a criminal defense law practice. This role is essential to creating a welcoming and reassuring first experience while gathering the information needed to assess whether inquiries meet established intake criteria. You will manage a high volume of incoming and outgoing calls, screen prospective clients, coordinate attorney consultations, and maintain accurate lead records. The position requires empathy, active listening, and sound judgment when handling sensitive or emotionally challenging conversations. You will also support the intake process through payment processing, fee quotations, engagement agreements, and timely follow-ups. This is an opportunity to contribute to a client-focused legal team in a structured, remote environment.