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Installation Services Manager – Mexico

Gomotive
7 days ago
Full-time
Remote
Worldwide
Remote Other

Who we are:

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Visit gomotive.com to learn more.

About the Role

We’re hiring an Installation Services Manager – Mexico to own end-to-end installation outcomes across a hybrid delivery model: internal installers and third-party installation partners. This role will evolve the operating model, establish a performance system, and drive cross-functional execution so customers receive predictable, high-quality deployments at scale.

You’ll work closely with Implementation, Support, Product, Engineering, Finance, and external partners to improve on-time completion, first-time-right quality, and cost-to-serve—while ensuring all installer channels operate to one consistent standard.

What You’ll Do

Own Installation Performance End-to-End

  • Define and evolve Mexico’s installation operating model, including service tiers, SLAs, coverage strategy, and decision rules for internal installers vs. partners.

  • Build capacity and demand plans (forecasting, regional coverage, surge planning).

  • Establish and uphold a single set of standards for quality, documentation, and customer experience across all installer channels.

Drive Execution

  • Lead Mexico’s installation intake and prioritization cadence with key stakeholders to ensure the right work is matched to the right resources.

  • Coordinate readiness across Sales, Implementation, Support, Product, and installers to reduce delays, missed appointments, and rework.

  • Partner with Sales and key stakeholders on complex rollouts to align milestones, dependencies, and customer outcomes.<