Who we are We're Redis. We built the product that runs the fast apps our world runs on. (If you checked the weather, used your credit card, or looked at your flight status online today, you’re welcome.) At Redis, you’ll work with the fastest, simplest technology in the business—whether you’re building it, telling its story, or selling it to our 10,000+ worldwide customers. We’re creating a faster world with simpler experiences. You in? WHY WOULD YOU LOVE THIS JOB? - You excel at maintaining calm under pressure, guiding teams toward efficient incident resolution. - You enjoy streamlining processes and using data to enhance how services operate. - You thrive in a collaborative, flexible environment where you can influence both immediate responses and long-term improvements. - You want to see the direct impact of your work on service stability, customer satisfaction, and overall business success. WHAT YOU WILL DO - Coordinate Incidents: Lead incident resolution efforts by orchestrating communication, documenting progress, and driving timely outcomes. - Facilitate Stakeholders: Work closely with cross-functional teams—from engineering to operations—to ensure swift mitigation of issues.... Click Apply to read the full job description.