Host - Academy Programs (Contractor Role)

About the Role

As the Host for Academy Programs, you are the "face" and the "voice" of our premium learning experiences. You will play a pivotal role in creating a safe, engaging, and transformative container for our students. This is not just about managing Zoom settings; it is about energizing a room, facilitating deep learning, and ensuring the bridge between our speakers and our community is seamless.

Beyond the live environment, you act as a crucial feedback loop owner. By championing the "Voice of the Customer," you will analyze student sentiment and provide data-driven insights to internal teams, ensuring our programs constantly evolve to meet the needs of our students. You will collaborate closely with Curriculum, Community, and Author Relations teams to deliver a world-class educational experience.

Responsibilities:


- Program Coordination & Speaker Management (Pre-Call):

- Speaker Preparation: Engage proactively with speakers to ensure they are fully prepped on the platform, audience context, and run-of-show.

- Resource Alignment: Verify that all teaching resources, slides, and requirements are received and reviewed well in advance of lessons.

- Calendar Management: Ensure all call invites, Zoom links, and reminders are perfectly aligned with the program calendar and communicated to stakeholders (Curriculum & Community teams) to prevent friction.

- Live Session Facilitation & Experience (On-Call):

- Host Live Sessions: Take ownership of the virtual stage for our premium programs. Create a well-structured, high-energy, and engaging environment that facilitates learning and connection.

- Student Engagement: Welcome participants, introduce speakers with context and energy, guide Q&A sections, and steer discussions to ensure they remain meaningful and on-topic.

- Atmosphere Control: Maintain the energy of the room, troubleshoot real-time technical hurdles, and ensure the session adheres to the "Mindvalley standard" of excellence.


- Content Management & Operations (Post-Call):

- Asset Management: rigorous oversight of post-session assets; ensure recordings and transcripts are downloaded, edited (video/text), and uploaded to the Platform for customer consumption in a timely manner.

- Resource Distribution: Convert and upload any additional resources shared by speakers during the session.

- Concierge Alignment: Sync with the Community Concierge team immediately post-call to ensure any immediate student feedback or issues raised during the session are addressed effectively.


- Voice of the Customer (VoC) & Reporting:

- Feedback Loop: Act as the primary sensor for student sentiment. Identify feedback trends from live sessions and community interactions, escalating urgent issues and providing actionable feedback to both speakers and internal teams.

- Strategic Reporting: Produce detailed reports based on survey data for student cohorts at key milest