Help Desk Technician Level 1

Help Desk Technician Level 1 Location: Remote About the Role We are seeking a Help Desk Technician Level 1 to join our IT support team. This is an entry-level role designed for individuals with hands-on experience in technical support who are passionate about solving user issues and delivering excellent customer service. You will act as the first point of contact for technical assistance, helping users troubleshoot common IT issues and ensuring smooth day-to-day operations. Key Responsibilities • Provide first-level technical support via phone, email, or remote tools • Install, configure, and maintain software and hardware • Manage user accounts, including password resets and access permissions • Troubleshoot and resolve issues related to networks, systems, and applications • Diagnose and escalate complex technical problems when necessary • Document incidents, resolutions, and processes in ticketing systems • Gather and analyze user information to identify and resolve issues efficiently Requirements • High school diploma or equivalent • At least 2 years of experience in IT support or Help Desk roles • Strong troubleshooting and problem-solving skills • Basic knowledge of networking... Click Apply to read the full job description.