Head of Retention, DTC Subscription

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Head of Retention, DTC Subscription based in Canada. We are seeking an experienced retention leader to take full ownership of subscription growth, lifecycle marketing, and customer experience across two direct-to-consumer brands. This strategic yet hands-on role will focus on reducing churn, increasing customer lifetime value, and building stronger relationships throughout the customer journey. You will lead subscription initiatives, email and SMS marketing, post-purchase experiences, and customer support operations. Working closely with the founder and senior leadership team, you will turn customer insights and performance data into measurable growth opportunities. The environment is fully remote, fast-paced, and highly entrepreneurial, offering significant autonomy and direct influence on business performance. This is an opportunity to shape the retention strategy of a rapidly scaling business and help drive its next stage of growth.