Head of Financial Crime Operations

LemFi (Series B) is building the go-to financial app for the Global South.


Moving to a new country shouldn’t mean starting from zero. That's why our team of 400+ spanning 20+ countries is building a financial ecosystem that helps immigrants stay connected to home, build stability, and create wealth regardless of where they are from or where they live.


What began as fast, affordable remittances is now evolving into a complete platform for multi-currency accounts, payments, credit, and long-term financial growth.


With millions of users across the globe, we process over $1B in monthly transactions to 30+ countries, proving that borders shouldn't limit financial opportunity.


THE ROLE

You will own and run LemFi’s Financial Crime Operations, sitting at the heart of how we protect customers while keeping the product fast, accessible, and fair.

This is a hands-on operations leadership role focused on live decisioning, investigations, unblocks, and continuous improvement of in-life controls. You’ll be accountable for how work flows through operations, how quickly cases are resolved, working within the risk framework set by compliance.

You won’t just manage queues - you’ll design, run, and improve an operation that balances fraud prevention, customer experience, and growth in a high-volume, fast-moving environment.





HOW YOU'LL CONTRIBUTE


OWN THE OPERATION

- Lead the day-to-day Financial Crime Operations function, overseeing investigations, unblocks, and fraud decisioning for in-life customers.

- Own operational outcomes including time-to-unblock, investigation turnaround, throughput, and decision quality.

- Ensure queues are prioritised effectively and SLAs are consistently met as volumes scale.


OPTIMISE CONTROLS & CUSTOMER EXPERIENCE

- Continuously assess and improve operational controls to reduce false positives and unnecessary friction.

- Partner with Product and Data to refine rules, unblock logic, and experiments that improve conversion while maintaining risk standards.

- Use operational insight to influence how controls perform in the real world, not just how they’re designed on paper.



LEAD & DEVELOP THE TEAM

- Manage and mentor a team of 20-30 Financial Crime analysts and managers, setting clear expectations and driving high performance.

- Build a culture of ownership, sound judgement, and customer awareness within the operation.

- Coach teams to make consistent, risk-based decisions at scale.



USE DATA TO DRIVE IMPROVEMENT

- Monitor trends in alerts, unblocks, false positives, and investigation outcomes.

- Translate data into practical operational changes that improve speed, quality, and customer outcomes.
Build and maintain operational dashboards that surface what matters most.



WORK WITH COMPLIANCE

- Collaborate with Compliance and the MLRO on escalations, SARs, and regulatory matters where required.

- Support audits and reviews by ensuring operations are well-run, documented, and co