Head of Customer Marketing

About the Job:

We are seeking a strategic, results-driven Head of Customer Marketing to lead our global customer marketing function. This role has significant influence on shaping brand messaging and positioning for LaunchDarkly as well as influencing customer health and retention. 

This individual will manage our customer advocacy and adoption programs. The ideal candidate will bring a combination of building deep customer relationships within a company  as well as experience building repeatable frameworks and enable both quality and quantity of customer advocacy.

Responsibilities:

• Lead our customer storytelling program. Build a steady pipeline of customers who are excited to share stories about how they are solving their biggest business challenges, how they are evolving in the AI-era, and how they use LaunchDarkly being part of their AI SDLC. 
• Establish an executive advisory board that builds trust, feedback loops, and advocacy from decision makers at our most important customers. 
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