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JOB SUMMARY
The GTM Technology Manager is the single accountable, hands-on owner of the CPQ and Order-to-Cash product and process ecosystem. It’s a hands-on role — the person in this role configures, builds, and ships the CPQ solution; defines integration requirements, and designs OTC workflows end-to-end. Combines deep technical CPQ expertise with strong product management discipline, acting as the primary bridge between Sales, Finance, Legal, and GTM Engineering to ensure the company’s revenue processes are governed, efficient, and built to scale.
KEY RESPONSIBILITIES
- Own the CPQ & OTC product domain end-to-end—personally defining the roadmap, managing the backlog, writing user stories and acceptance criteria, and driving hands-on delivery across sprints.
- Build and continuously refine processes for CPQ change intake, prioritization, delivery, and QA—establishing governance standards and release management procedures that enable rapid, reliable releases with high stakeholder trust.
- Act as the primary, hands-on systems owner for Salesforce CPQ and DealHub—personally maintaining configuration architecture that supports complex pricing models, subscription management, amendments, renewals, and co-term logic.
- Partner with Sales, Finance, Legal, and Customer Success to define and execute the roadmap for end-to-end CPQ and OTC processes—spanning opportunity management, quoting, contracting, order creation, fulfillment, billing, and cash application.
- Design and configure CPQ solutions, including product catalogs, pricing rules, discount schedules, approval workflows, guided selling flows, and quote output templates.
- Own the end-to-end Order-to-Cash process design—documenting current and future-state flows, identifying gaps that cause revenue leakage or billing errors, and driving improvements in coordination with Finance and billing operations.
- Champion user-centric CPQ design—ensuring quoting experiences are intuitive and error-free for Sales, and that process feedback loops with Deal Desk, Finance, and CS drive continuous improvement across the revenue cycle.
- Drive AI-first solutioning across CPQ and OTC functions — deploying AI agents for quote generation assistance, pricing recommendations, approval routing, order validation, and revenue recognition triggers.
WHAT SUCCESS LO