ABOUT THE ROLE Growth Marketing Operations (GROMO) ensures accurate, reliable execution of high-volume, multi-channel marketing deployments that support enrollment and lifecycle engagement. We operate within a complex marketing technology ecosystem and deliver personalized member communications through tightly integrated platforms and data flows. We are hiring an Operations Manager to lead our error management function, provide hands-on QA surge support for complex deployments, and accelerate our evolution into an AI-first quality culture. The ideal candidate combines strong technical fluency with operational discipline and high-stakes stakeholder leadership. In this role, “player/coach” means you will personally execute critical incident response work while also strengthening the broader team through standards, enablement, and scalable operating mechanisms—without formal people management responsibilities. This role will partner closely with GROMO leaders across Quality Assurance, Technical Operations, and Project/Strategy, as well as our core cross-functional partners: Client Success, Enrollment Marketing, MarTech Engineering and Growth Product. WHAT YOU’LL ACCOMPLISH - Own the e