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Global Head of Solutions Engineering

Gongio
2 months ago
Full-time
Remote
Worldwide
Remote Engineering

Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. For more information, visit www.gong.io.

At Gong, you will join a company built on innovative products, ambitious goals, and passionate people. We are shaping the future of revenue intelligence and we want people who are excited to build what comes next. You will work with a team that dreams big, moves fast, and cares deeply about the craft and about each other. Here, transparency and trust are core to how we operate, and every person has the opportunity to make a visible impact. If you want to grow, stretch, and do work that truly matters, Gong is the place to do the best work of your career.

As the Head of Solutions Engineering, you will be responsible for managing all facets of the assigned Solutions Engineering teams. The Head of Solutions Engineering at Gong will oversee Gong’s team of Solutions Engineers and Solutions Engineering Directors / Managers. You will be responsible for defining, developing, managing and implementing all strategic pre-sales activities and outcomes that align with Gong’s vision, mission and strategic plans on a company-wide basis.

RESPONSIBILITIES

  • Scale and run a Solutions Engineering organization leveraging your past experiences
  • Global Resource Allocation and Standardize global playbooks while allowing for regional nuance
  • Create processes, reports, and operating rhythm to help your team and stakeholders
  • Build the appropriate organizational structures to balance the need for specialization with revenue coverage
  • Invest in deep, peer-level relationships with Product and Engineering VPs, fostering a culture of mutual respect where SE technical expertise is viewed as a force-multiplier for product success.
  • Improve processes and eliminate bottlenecks by working cross-functionally in order to get deals across the line
  • Build appropriate processes, measurement and infrastructure needed to maximize SE productivity and impact
  • Build strong cross-functional relationships with Sales, Product Marketing, Product Management and Engineering and exercise sound judgement to achieve business objectives