Global Head of Renewals - SaaS

One of Ashby’s core principles is continuous improvement https://www.ashbyhq.com/blog/culture/ashbys-operating-principles#8---implement-continuous-improvement — exceptional customer experiences are built through principled systems, strategic vision, and disciplined execution at scale. When you combine that with our principle of caring deeply about our customers, we're continuously thinking 'what's a better way to accomplish this'. This is one of the reasons we're thrilled to be hiring a Global Head of Renewals to lead our post-sales renewal engine; helping us scale with discipline, operational rigor, and a consistently high bar for the customer experience. Ashby’s growth, retention, and customer trust are best-in-class. We serve thousands of customers, from early-stage startups to sophisticated enterprise organizations, and our Net Revenue Retention (NRR) is a critical driver of our business. As we continue to scale, Contract Management plays a pivotal role in enabling expansion while maintaining a transparent customer experience. This role is a senior, revenue-critical leadership position responsible for building and scaling Ashby’s global renewal function. ABOUT THE ROLE As the G