Founding Operations & Customer Success Lead

ABOUT THE ROLE This is a rare opportunity to join a fast-growing B2B SaaS startup in the AI content space as their first dedicated Operations & Customer Success hire. You'll work directly alongside the founders, owning the full post-sales journey for a portfolio of 40+ enterprise and mid-market clients across 14+ industries. The company's product sits at the cutting edge of AI Visibility / Answer Engine Optimisation (AEO/GEO) — helping brands surface in AI-generated answers on platforms like ChatGPT, Perplexity, and Google AI Overviews. This is a founding-team-level role with real equity upside and the scope to shape how the company scales its operations and client relationships from the ground up. WHAT YOU'LL DO - Own onboarding for new B2B clients, ensuring a smooth, high-quality experience from day one - Manage and grow relationships across a portfolio of 40+ clients, acting as their primary point of contact - Identify expansion and upsell opportunities within the existing client base - Build and improve repeatable processes for customer success, onboarding, and operational workflows - Work hand-in-hand with the founders on product feedback loops, process improvements, and strat... Click Apply to read the full job description.