Founding Account Manager

ABOUT THE ROLE This is a founding hire opportunity to build and lead the Account Management function at a fast-moving fintech infrastructure company serving global banks and financial institutions with programmable dollar accounts, payments, and stablecoin rails. Reporting to the Head of Growth, you'll own the full post-sale lifecycle — from onboarding through revenue ramp — and directly shape the commercial playbook as the company scales. WHAT YOU'LL DO - Build the Account Management function from scratch, defining processes, KPIs, and success metrics. - Lead customer onboarding and integrations post-contract, coordinating across product, operations, compliance, and engineering. - Own day-to-day customer relationships to accelerate revenue ramp, surface product feedback, and prevent churn. - Design and execute upsell strategies and coordinate new product launches with cross-functional teams. - Project-manage complex stakeholder scenarios involving C-suite executives, founders, and shareholders. - Build automation and tooling to minimize manual work and increase repeatability across onboarding and account management workflows. - Feed customer insights directly into the product road... Click Apply to read the full job description.