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Forward Deployed Engineer

Latamcent
22 hours ago
Full-time
Remote
Worldwide
Remote Engineering
The Opportunity A fast-growing voice AI platform serving enterprise customers is building out its deployment team to own the technical side of client rollouts end-to-end. You'll be the primary technical contact for major accounts, taking AI-powered voice solutions from configuration to production and keeping them running at scale. If you're an engineer who wants real client ownership, not just internal tickets, this is where that happens. What You'll Own - Lead the full deployment lifecycle for enterprise voice AI integrations, from initial configuration through production go-live and ongoing reliability - Serve as the primary technical contact for a portfolio of enterprise clients, running architecture discussions, troubleshooting escalations, and owning system health - Build and maintain monitoring infrastructure, dashboards, and alerting systems that surface issues before they become client problems - Own telephony integrations across SIP, RTP, and enterprise backend systems, ensuring secure and stable production operation - Translate client requirements into scalable solutions within platform constraints, and bring patterns back to product and engineering to close gaps - Drive ... Click Apply to read the full job description.