Location: Guatemala
Work style: Hybrid
Who We Are
Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.
With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.
About the Role
We are looking for Forward Deployed Automation Engineers who thrive at the intersection of engineering, operations, and automation.
This role is designed for experienced engineers who want to build real solutions that directly improve operational performance, not just develop software in isolation. You will work closely with Workforce Management (WFM) and Operations teams on the operations floor, identifying inefficiencies and rapidly developing automation solutions that eliminate manual work, improve decision-making, and increase productivity.
Forward Deployed Engineers operate within agile Lean Pods, collaborating daily with operations leaders, Team Leads, and subject matter experts. By embedding directly within operational environments, you will gain a deep understanding of workflows and iteratively build automation solutions that deliver measurable business impact.
In addition to building automations, this role plays a key part in enabling operations teams to build their own automations. You will guide and support Team Leads and operational staff in developing simple automation solutions, helping foster a culture of continuous improvement and innovation.
This role requires engineers who are strong builders, independent problem solvers, and effective communicators. You will be expected to navigate complex operational environments, translate real-world problems into technical solutions, and clearly communicate the impact of your work to both operational and leadership audiences.
Key Responsibilities:
- Build High-Impact Automations
- Design, develop, and deploy automation solutions that eliminate manual work and improve operational efficiency across Workforce Management and operational processes.
- Operate as a Forward Deployed Engineer
- Work directly with operational teams on the operations floor to observe workflows, identify inefficiencies, and uncover automation opportunities.
- Rapid Prototype-to-Production Development
- Build functional prototypes quickly, test them with SMEs and operational teams, and iteratively refine solutions until they are ready for production deployment.
- Develop Tier 1–2 Automations
- Create scripts, RPA workflows, data pipelines, and int