At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive. As the Director Professional Services, Genesys, you will manage projects and teams on the most complex Contact Center applications imaginable. You are the overall project owner and spearhead the customer conversations. You will be an operational leader who understands the business impacts and technology decisions and can easily explain to both technical and non-technical stakeholders the importance of technology and the impacts to the business. You will own the software development experience. You will formulate ideas into solutions. Ability to function in a pre and post sales role. You will work and lead a team of engineers and solution architects. Recognized as an external and internal thought leader within CX transformation, Process Automation Digital Transformation, and Omnichannel technologies. Partners across the entire organization and partner ecosystem to involve the right resources and technologies for each opportunity. Excellent customer-facin... Click Apply to read the full job description.