Executive Director, Clinical Service Operations (Integrated Plans)
4062 Aetna Resources, LLCWe’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Role Summary
At Aetna, a CVS Health company, we are committed to helping members achieve their best health through affordable, high-quality, and integrated care.
The Executive Director, Clinical Service Operations (Integrated Plans) is a senior enterprise leader accountable for the strategy, financial performance, regulatory compliance, and operational execution of Care Management programs supporting multi-state Integrated Medicare-Medicaid plans, including Fully Integrated Dual Eligible (FIDE) and Highly Integrated Dual Eligible (HIDE) products.
This role oversees high-impact Care Management programs driving measurable improvements in total cost of care, quality outcomes, member experience, and regulatory performance, while ensuring alignment with CMS Model of Care (MOC) requirements and State Medicaid Agency Contracts (SMACs).
Key Responsibilities
Strategy & Integrated Care Leadership
Provide executive leadership for Integrated Care Management programs across multiple states and all FIDE/HIDE plans.
Own Model of Care (MOC) design, implementation, and performance, ensuring integration into operational workflows.
Ensure alignment with SMAC requirements and CMS expectations across Medicare and Medicaid benefits.
Drive interdisciplinary care delivery across medical, behavioral health, LTSS, and social support domains.
Financial Management & P&L Accountability
Own full Care Management P&L, including PMPM cost management, staffing models, and ROI.
Manage a large budget and large-scale workforce delivering integrated care services.
Partner with Finance and Actuarial leaders to align operational performance with pricing, bids, and financial targets.
Regulatory Compliance & Audit Readiness
Ensure full compliance with CMS, Medicare, Medicaid, and state regulatory requirements.
Lead audit readiness efforts, corrective action planning, and program integrity initiatives.
Partner with State Medicaid teams and internal stakeholders to ensure successful audit execution and compliance outcomes.
Clinical Operations & Performance Management
Establish performance metrics, dashboards, and operating rhythms to track cost, quality, and member outcomes.
Drive improvements in Stars, HEDIS, and broader quality performance measures.
Lead vendor strategy, performance management, and enterprise integration efforts.
Ensure alignment across clinical, quality, and operational functions to deliver integrated outcomes.
Leadership & Organizational Effectiveness
Lead and develop high-performing, multi-state clinical and operational teams.
Drive workforce strategy, organizational design, and scalable staffing models aligned to integrated care delivery.
Foster a culture of accountability, continuous improvement, innovation, and inclusion.
Serve as a senior leader engaging internal and external stakeholders, including executive forums.
Required Qualifications
The candidate will have a strong work ethic, be a self-starter, and be able to be highly productive in a dynamic, collaborative environment. This position offers broad exposure to all aspects of the company’s business, as well as significant interaction with all the business leaders. The candidate will be expected to have the following key attributes:
15+ years of leadership experience in healthcare operations, including care management, medical management, and provider networks.
Proven ability to lead complex, multi-state clinical operations with significant financial accountability.
Strong business and financial acumen, including P&L oversight, PMPM models, and ROI delivery.
Deep understanding of Medicare Advantage, Medicaid, and integrated (FIDE/HIDE) plan operations.
Demonstrated success driving operational performance, quality outcomes, and cost improvement.
Strong executive presence and ability to influence senior stakeholders.
Experience leading large, matrixed teams and cross-functional initiatives.
Preferred Qualifications
10+ years of progressive leadership experience in clinical operations, population health, or integrated care delivery.
Active clinical license (e.g., RN, NP, LCSW, LICSW, or equivalent).
Lean / Six Sigma expertise (Black Belt preferred) with demonstrated process improvement impact.
Proven success improving total cost of care, quality outcomes, and member experience at scale.
Experience with vendor strategy, partnerships, and performance management in integrated models.
Deep knowledge of Stars, HEDIS, CMS regulations, and Medicaid integration requirements.
Ability to operate effectively in a highly matrixed, enterprise environment.
Education Requirements
Required: Bachelor’s degree or equivalent experience
Preferred: Master’s degree in healthcare administration, public health, business, or related field.
Pay Range
The typical pay range for this role is:
$131,500.00 - $303,195.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
Additional details about available benefits are provided during the application process and on Benefits Moments.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.