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Enterprise Support Engineer

Planetscale
26 days ago
Full-time
Remote
Worldwide
Remote Customer Support

PlanetScale is growing rapidly and reinventing the database space. The PlanetScale platform offers both Postgres and Vitess clusters. Vitess, an open-source database clustering system for horizontal scaling of MySQL, enables businesses to efficiently handle large-scale data workloads β€” without sacrificing developer experience.

Our customers entrust us with what is often their most precious digital asset, their data, so the stakes couldn't be higher. We're looking for a Software Engineer to join our core engineering team and help us build the next generation of database infrastructure.

What's the job to be done?

  • You will advise and handle support requests from enterprise customers on the PlanetScale platform.
  • You will become a customer-facing subject-matter expert for enterprise customers on the PlanetScale platform.
  • You will identify product gaps in a customer-specific context and work with Technical Account Management, Engineering and Sales Engineering teams to prioritize and escalate them.