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Engineering Manager, Program Services

Lithic
16 days ago
Full-time
Remote
Worldwide
Remote Engineering

Lithic is the modern card issuing and processing platform empowering ambitious financial companies to build the future of payments.

Our infrastructure powers card programs for 100+ innovative clients, from fintechs reimagining credit and digital banking to platforms transforming disbursements and spend management. Companies like Mercury, Flex, and Novo rely on Lithic's developer-friendly APIs, direct network connections, and flawless reconciliation to launch and scale card programs in weeks, not years.

We're building a future where access to better financial products materially improves people's lives, free from the constraints of 30-year-old mainframes and legacy processors. We're proud to be backed by world-class investors who share that vision, including Bessemer Venture Partners, Index Ventures, Spark Capital, Stripes, and Mastercard, along with many others. 

We're a team of 160+ across 26 states and 7 countries, headquartered in New York City. 

Lithic is hiring an Engineering Manager to lead the team building the next generation of AI-powered program management tools. Program Services is one of the most operationally complex surfaces in fintech — dispute resolution, fraud monitoring, compliance oversight, cardholder support, reconciliation — and it's almost entirely unexplored territory for agentic AI. Your team will change that.

What you'll do:

  • Lead and manage a team of full-stack engineers, owning their performance, growth, and overall team health
  • Own the technical vision for agentic program management — defining where AI agents can take over manual workflows in disputes, fraud, compliance, and customer operations, and building the roadmap to get there
  • Partner closely with product, design, and Lithic's operations teams to identify automation opportunities and ship tools that meaningfully reduce manual lift for customers and internal teams
  • Drive engineering execution — maintaining velocity, managing scope, and holding a high bar for code quality and operational excellence
  • Build and reinforce engineering best practices, leveling up the team's tools, processes, and collective craft
  • Recruit, hire, and retain strong engineering talent
  • Serve as a technical thought partner to cross-functional stakeholders across product, design, and the broader engineering org

What you'll bring:

  • Proven experience managing software engineering teams, with a track record of delivering complex products in a fast-moving environment
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