Engineering Manager - Data Ingestion & AI

Dovetail is a rapidly growing global company on a mission to improve the quality of every thing. Our AI-native customer intelligence platform helps thousands of teams from Fortune 500 companies to innovative startups to bring together customer insights from across their organization.

We capture every sales call, survey, report, interview, support ticket, renewal call, usability test, and app review, and transform that raw data into actionable insights your product team can leverage. By helping our customers truly understand their users, we empower them to build better products, services, and experiences.

We’re seeking ambitious problem solvers from diverse backgrounds who are valued for their experience, passionate about their craft, and excited about the work we’re undertaking.

We're all about sweating the details on delightful experiences, tackling ambitious technical challenges, and delivering customer value. We've got ambitious goals for the future of our customer intelligence platform and we're looking for an Engineering Manager who will lead and grow the engineering team responsible for developing our next generation next generation AI powered data ingestion and classification platform. We're looking for someone with a product mindset, a strong interest in AI, who shares our values and knows that culture is the foundation of any high-performing team.


WHAT YOU’LL DO

- Lead our Data Ingestion & AI team. You'll be responsible for the overall performance of the engineering team behind the engine that powers Dovetail’s customer intelligence platform. You'll help build and improve how Dovetail takes millions of customer feedback signals and converts them into actionable insights.

- Build and develop a high-performing team. You'll manage engineers and future leaders, helping them develop their teams while nurturing a collaborative and high-performing culture.

- Drive innovation and experimentation. You'll create an environment that encourages calculated risk-taking and rapid iteration to identify and validate new product opportunities that align with our company vision.

- Bridge product and engineering. You'll work closely with product leadership to translate strategic product initiatives into engineering deliverables, making difficult scoping decisions while maintaining technical excellence.

- Champion technical quality and scalability. As we develop new products, you'll ensure we build on a solid technical foundation that can scale with our growth, balancing innovation with stability.


WHAT YOU’LL BRING

- You've led engineering teams for new product or platform initiatives. You've experienced the challenges of building and validating new products in the face of ambiguity. You know how to create focus and motivation while building trust in your leadership.

- Experience managing engineers. You've managed software and AI engineers for 3+ years and are comfortable giving and receiving feedback to motivate and steer them to succes