About You
As an email security analyst on the team, you are responsible for being this front line of defense. You are highly motivated to understand what attackers are doing and to stop them in their tracks. You are someone who proactively investigates threats, maintains detailed documentation of your findings, and uses data-driven insights to understand complex cybersecurity challenges.
- You’re motivated to stop email attackers and understand cybersecurity attack modes
- You like to dive into the nitty gritty of complex systems, understand them, and analyze their behavior. When a system output is unexpected, you investigate thoroughly, digging in until the root cause is identified.
- You are a clear communicator. You can write reports understandable by those within and outside the company to effectively explain highly technical issues.
- You have a habit of meticulously documenting your investigations, maintaining comprehensive notes that can be used for future reference and team learning
- You approach technical challenges with a hypothesis-driven mindset, systematically uncovering connections and correlations in complex systems
- When tasks are assigned, they are completed correctly and on time or help is asked for quickly. Can largely handle FR tasks with some oversight. Learning team process and culture. Lots of Coaching, mentorship, and direction required to be successful. Scope and scale: Within a task
In this job, you will bring these skills
- 6+ months working in the cybersecurity, email, or anti-abuse spam field
- Ability to perform standardized data analysis procedures using SQL and/or Python, effectively following established runbook methodologies and debugging analysis workflows as needed
- Ability to leverage AI-powered analytical tools in both established workflows and ad-hoc investigations to increase impact
- Experience in technical writing that effectively communicates complex issues
Role Responsibilities and Deliverables
- Resolve customer misclassification escalations, including priority issues, with accuracy and in a timely manner, escalating when additional support is required.
- Communicate clearly and proactively with internal teams when responding to customer issues, helping ensure consistent and transparent updates.
- Build expertise in rule- and heuristic-based email attack analysis and containment, applying established investigation and response methodologies to individual attack instances.
- Understand how our message system works for