Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.
As Affirm’s Collections organization continues to scale across early, mid, and late-stage delinquency strategies, the complexity of regulatory requirements, system workflows, digital tools, and recovery channels continues to increase.
Collections requires a dedicated eLearning Content Development Specialist II to design, build, and maintain structured, compliant, and performance-driven learning programs that directly impact RPC, cure rates, compliance adherence, and agent effectiveness.
This role will ensure that Collections training evolves at the same pace as our strategy, dialer transition, regulatory requirements, and product changes.
Design and develop course content, provide eLearning guidance, consultative services, and liaison with key stakeholders and subject matter experts to develop course specifications
Partner with Collections Training Manager to manage design/build documents and templates around highly engaging and interactive eLearning that meets company standards and learner needs
Manage a Learning Management System (LMS) and establish design standards completion records and reporting
Create and manage reporting mechanisms to track compliance, learning objectives and key metrics.
Educate and mentor peers on the use of a LMS and course authoring tools
Demonstrate expertise across all fields to deliver high value, on-demand training
Use innovative techniques and creative delivery mechanisms to reach a dispersed, global field organization and adopt new technologies as they arrive
Develop and prepare presentation materials; write, direct, edit videos and voice overs
Degree qualified or equivalent experience (Instructional Design, Instructional Technology, Learning Design, Learning Development, Adult Learning)
3+ years of progressive experience in instructional design and online course development or an equivalent role
Prior experience working in a complex operational or collection vendor network preferred and financial experience a plus
Hands-on experience with a variety of eLearnin