ABOUT THE ROLE: This is a hands-on role balancing day-to-day execution with strategic thinking. You’ll work closely with the organisation to resolve customer-facing issues, optimise product pages, and improve the overall patient journey. Alongside this, you’ll use data to identify trends, improve conversion, and support commercial initiatives such as promotions, upselling, and product discovery. You don’t need prior healthcare experience, but you do need a strong e-commerce mindset and a curiosity to understand customer behaviour and what drives conversion. KEY RESPONSIBILITIES: - Own and maintain product content across CMS and Shopify (copy, imagery, pricing, metadata, categorisation) - Monitor and resolve customer-facing issues in collaboration with Patient Support & Marketing - Conduct regular product audits to ensure accuracy, compliance, and optimisation - Analyse customer behaviour and performance data (GA4) to improve discovery and conversion - Identify friction points in the user journey and implement improvements - Plan and execute merchandising strategies for promotions and campaigns - Optimise navigation, filters, search functionality, and product visibility - Identify u... Click Apply to read the full job description.