This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Dispatch & Escalations Supervisor based in United States. This role offers the opportunity to lead a team responsible for resolving complex, high-impact customer and operational challenges.The position combines people leadership, real-time problem solving, and service excellence in a fast-paced remote environment.You will oversee escalated transportation and roadside assistance situations while ensuring smooth operations and strong customer outcomes.The role requires a hands-on leader who can coach teams, manage urgent issues, and drive continuous improvement.You will partner with operations leaders to improve processes, strengthen performance, and maintain high service standards.This is an ideal opportunity for an experienced operations professional passionate about developing people and delivering exceptional support experiences.