Director Training & Support

ABOUT US Higharc is a VC-backed startup that is changing how new homes are designed and built. Join a founding team who’ve shipped products for Autodesk, Electronic Arts, Nike, and Apple. We have raised a total of $83M with support from top-notch venture capital firms and more than 18 strategic investors—industry leaders in construction, building products manufacturing, and distribution. Higharc is seeking an accomplished Sr. Director of Training & Support to own the full post-sale enablement experience: world-class technical support + scalable customer education that accelerates time-to-value, drives adoption, and reduces churn. This role reports directly to the VP of Adoption. WHAT YOU'LL DO In this role, you’ll lead distributed teams, build repeatable programs, and partner tightly with Product and Engineering to turn customer insight into product improvements. Expect to: - Lead Support and Training strategy across time zones through organization design, escalations paths, coverage models, and operating cadence - Develop a High-Performing Team: Recruit, hire, train, and manage a team of training and support professionals who will become experts in the Higharc platform - Foster a ... Click Apply to read the full job description.