Director, Programs & Change Enablement, CXAI

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director, Programs & Change Enablement, CXAI based in Canada. The role focuses on leading large-scale transformation initiatives at the intersection of customer experience, artificial intelligence, and organizational change.You will translate strategic AI ambitions into actionable programs, measurable outcomes, and scalable adoption plans.Working with senior stakeholders, you will shape transformation narratives, business cases, and roadmaps that influence enterprise-wide decisions.This position requires a strategic leader who can connect technology investments with business value and operational improvements.You will help build AI-first capabilities, strengthen organizational readiness, and accelerate innovation across a global environment.The ideal candidate combines strong program leadership, communication expertise, financial acumen, and a passion for driving meaningful change.