Director of Technical Support Engineering

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Director of Technical Support Engineering based in Canada. As Director of Technical Support Engineering, you will lead the transformation and development of a global technical support organization for an innovative, AI-driven enterprise technology platform. You will own the entire customer support experience, ensuring technical issues are investigated, resolved, and continuously transformed into opportunities for improvement. Combining hands-on technical expertise with strategic leadership, you will build and develop high-performing distributed engineering teams while introducing AI-powered support systems and intelligent automation. You will establish scalable processes, strengthen collaboration with Product and Engineering, and drive measurable improvements in customer satisfaction, operational efficiency, and service reliability. This is an exciting opportunity to shape a modern, AI-native support function in a remote-first, fast-growing technology environment.