Director of Support Operations

HELLO! I’m Allie, Head of Support at Ashby. 👋 Support at Ashby is a strategic differentiator. As we’ve scaled, we’ve built out dedicated functions to make that possible. Our Systems Engineer keeps our tooling running, Workforce Management ensures we have the right coverage at the right times, Quality helps us deliver consistently excellent Support, and Training gets new hires up to speed fast. These functions are driven by high-impact team members. We’re hiring a Director of Support Operations to bring their work together and help them grow. This role isn’t about running any one of these functions day to day. You’ll set the operational foundation that lets them work in concert and coach the experts who own them. You won’t own systems administration, forecasting, quality evaluations, or training delivery, but you’ll need to understand that work well enough to ask sharp questions, spot patterns across functions, and help your team solve problems. If you love building operational rigor, developing people through a real understanding of their work, and treating efficiency and quality as two sides of the same coin, this might be the role for you. ABOUT THIS ROLE As the Director of Suppo... Click Apply to read the full job description.