This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director of Retention based in United States. The Director of Retention will lead a team dedicated to improving student persistence, engagement, and overall success within a mission-driven educational environment.This leadership role focuses on developing high-performing student support teams, strengthening customer service practices, and achieving measurable retention goals.You will combine strategic thinking, data-driven performance management, and relationship-building skills to support students through complex academic journeys.The position offers the opportunity to influence student outcomes, mentor advisors, and create impactful support strategies.Working remotely, you will collaborate with cross-functional teams while fostering a culture of accountability, empathy, and continuous improvement.This role is ideal for an experienced people leader passionate about education, service excellence, and helping learners achieve their goals.