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Director of Product Consumer Experience

Mesh
1 month ago
Full-time
Remote
Worldwide
Remote Product

About Mesh

At Mesh, our mission is to enable consumers to pay and be paid with any asset. Today, trillions of dollars in tokenized assets exist but remain largely unusable for everyday commerce. Mesh is bridging this gap by making crypto payments reliable, useful, and ubiquitous. We combine a powerful orchestration engine with a seamless consumer app to unlock liquidity for the world. Backed by leading investors like PayPal Ventures, Paradigm, and Galaxy Ventures, we are building the infrastructure for the next era of the global economy. Join us!

Mesh is seeking a Director of Product, Consumer Experience to lead the consumer-facing heart of our platform. A major barrier to crypto adoption is that today's tools cater to early adoptersโ€”burdened by esoteric jargon and intimidating workflows. Your mandate is to change that paradigm. We are building a consumer payment product that rivals the simplicity and polish of mainstream apps like Venmo or Cash App.

To succeed, you must artfully balance radical ease of use with the necessary friction of compliance and trust. You will define the "physics" of the productโ€”deciding when crypto technology should be at the forefront and when it should remain invisible. Your work will empower the mainstream user to confidently and comfortably use any asset to pay, unlocking the true potential of the decentralized economy.

What You'll Do

  • Own the Consumer Vision: Define and drive the roadmap for the Mesh consumer app. You will translate our powerful orchestration engine into a simple, magical mobile experience that hides the complexity of the blockchain.
  • Master the "Trust" Journey: You are responsible for the most critical friction points: Onboarding and Identity Verification (KYC). You will turn compliance requirements into seamless user flows that build trust rather than cause drop-off.
  • Elevate the Craft: Partner deeply with Design and Engineering to set a new standard for crypto UX. You will sweat the details of every interaction, animation, and error state to ensure our app feels as polished as the best mainstream fintech products (e.g., Cash App, Robinhood).
  • The "Invisible" Crypto Strategy: Make high-stakes decisions on when to expose crypto concepts (keys, gas, networks) and when to abstract them away. You will define the "physics" of the app to balance education with ease of use.
  • Drive Engagement & Growth: Beyond payments, you will own the loops that keep users coming back. You will experiment with social featu