Director of Implementation

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director of Implementation based in the United States. This leadership role owns the implementation experience from signed contract through successful customer go-live and early stabilization. You will lead a team responsible for both new customer launches and complex expansions across existing accounts. The position combines people leadership, operational strategy, customer engagement, and hands-on problem solving. You will build the processes, playbooks, systems, and metrics needed to scale implementations as customer and product complexity increases. Working closely with Sales, Customer Success, Support, Product, Engineering, and Data, you will help improve the entire customer journey. This is a builder-oriented opportunity for a strategic and technically curious leader who enjoys creating structure, developing teams, and solving complex implementation challenges.