Director of Customer Support

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director of Customer Support based in the United States. The Director of Customer Support will lead and scale a global technical support organization serving customers in the manufacturing and industrial technology sectors. This strategic leadership role will oversee a team of 20+ support professionals across multiple management levels and time zones, ensuring exceptional service quality and operational efficiency. You will drive the development of specialized Tier 1 and Tier 2 support teams, improve resolution times, and strengthen the customer experience. A key focus will be integrating AI-powered tools and advanced diagnostics to increase team productivity and streamline support operations. Working closely with Product, Engineering, Customer Success, and Operations, you will turn customer insights into meaningful product and reliability improvements. This is an exciting opportunity to shape a growing support organization while directly contributing to manufacturing uptime and customer success.