Director of Customer Success

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director of Customer Success based in the United States. As Director of Customer Success, you will lead the strategy and execution of the entire post-sale customer journey, taking ownership of client satisfaction, retention, and long-term growth. You will shape how customers onboard, engage with, and derive value from a multi-product software platform and its associated managed services. Working closely with executive leadership and cross-functional teams, you will build scalable processes that strengthen customer relationships and drive sustainable business growth. This player-coach role combines strategic leadership with hands-on account management, offering the opportunity to develop a high-performing Customer Success function. You will also champion automation, AI, and self-service solutions to improve operational efficiency and enhance the customer experience. As the organization continues to scale, you will have the opportunity to expand your leadership responsibilities and influence its long-term customer strategy.