This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director of Customer Service based in United States. The Director of Customer Service will lead the strategy, operations, and continuous improvement initiatives for a large-scale customer service organization supporting healthcare data solutions.This leadership role will drive operational excellence by improving service quality, scalability, and customer satisfaction across internal and external interactions.The position requires a strong combination of strategic vision, people leadership, and operational expertise to optimize processes and deliver measurable business outcomes.You will collaborate with cross-functional teams to resolve complex challenges, improve workflows, and enhance the overall customer experience.The ideal candidate will be a transformational leader who can build high-performing teams, leverage data-driven insights, and implement innovative service strategies.This is an opportunity to make a meaningful impact in a fast-growing environment where technology, healthcare, and customer experience intersect.