Director of Contact Strategy Platforms

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director of Contact Strategy Platforms based in the United States. This is a senior technology leadership role responsible for building and scaling a modern contact strategy platform function centered on Genesys Cloud.You will lead a team of administrators and engineers while remaining hands-on with architecture, configuration, integrations, troubleshooting, and platform optimization.The role combines people leadership, technical ownership, operational governance, and business partnership in a fast-growing environment.You will translate strategic priorities into executable roadmaps and ensure new capabilities are properly tested, deployed, adopted, and measured.Your work will directly influence client experience, contact center performance, employee productivity, and operational scalability.You will partner closely with IT, CRM, data, legal, operations, security, and external technology providers to deliver reliable enterprise solutions.This opportunity is ideal for a technically strong contact center leader who thrives on ownership, urgency, continuous ... Click Apply to read the full job description.