Director, Mid-Market Customer Success

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director, Mid-Market Customer Success based in the United States. This role offers the opportunity to lead a high-impact customer success organization focused on retention, expansion, and long-term customer value.You will oversee a mid-market customer portfolio while guiding a team of Customer Success professionals toward measurable business outcomes.The position combines strategic leadership, operational excellence, and customer advocacy within a fast-growing SaaS environment.You will drive adoption, renewal performance, and revenue growth by building scalable customer success strategies and strong executive relationships.Working closely with Sales, Product, Support, Engineering, and Operations teams, you will help shape the customer journey and improve business impact.This is an ideal opportunity for an experienced SaaS leader passionate about coaching teams, leveraging data, and creating exceptional customer experiences.