Director, Member Experience (Process Improvement)

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director, Member Experience (Process Improvement) based in United States. This is a strategic leadership role focused on improving member experience, satisfaction, and retention across complex healthcare programs. You will shape enterprise-wide strategies that address member and provider pain points while supporting sustainable membership growth. The role partners closely with health plan leadership and cross-functional teams to translate insights into practical initiatives and measurable outcomes. You will oversee performance metrics, identify opportunities for process improvement, and help organizations respond quickly when results fall short of expectations. Your work will influence policies, technology initiatives, and operational priorities across multiple lines of business. This is a fully remote opportunity suited to a collaborative, influential leader who can navigate a fast-paced and highly regulated healthcare environment.