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Director, Logistics

Sharebite
3 months ago
Full-time
Remote
Worldwide
Remote Other

About Sharebite

Sharebite is the leading meal benefits platform built exclusively for companies to feed their employees. Our platform allows employees to order meals from any restaurant while streamlining all of the ordering & billing requirements for the company. Every meal ordered through the Sharebite platform results in a meal donation to local partners like City Harvest and Feeding America to help combat food insecurity. To date, Sharebite has donated over 15 million meals.

About the Role

As Director of Logistics Operations at Sharebite, you’ll own the end-to-end delivery and fulfillment experience that powers thousands of daily meals for companies across the country. You’ll lead the full Logistics Operations organization—including fulfillment and on-site operations—and evolve Sharebite’s delivery model from primarily third-party to a high-performing hybrid model by standing up and scaling an in-house driver fleet.

This role blends operational rigor, systems thinking, and hands-on leadership. You’ll rebuild core components of our logistics engine—from dispatch and driver assignment to restaurant handoff, last mile and “final 30 feet,” on-site execution, customer experience, ETA accuracy, and live tracking. You’ll also create predictable, repeatable processes that enable Sales, Customer Success, and the broader organization to launch confidently. You are the ultimate backstop for delivery performance at Sharebite.

What You’ll Do

  • Lead and develop the Logistics Operations team across fulfillment and on-site operations; build a culture of high ownership, strong judgment, and continuous improvement—where ICs are operators who solve problems, not button clickers.
  • Stand up and scale Sharebite’s in-house driver fleet to transition from a fully third-party model to a hybrid in-house/third-party system; own the build from hiring and onboarding through scheduling, performance management, and cost/quality optimization.
  • Overhaul logistics workflows end-to-end, including dispatch/DSP and driver assignment, restaurant/driver handoff, last mile and “final 30 feet,” on-site operations, customer experience, ETA accuracy, and driver tracking.
  • Build reliable, predictable operating processes that other teams can trust and sell against; clearly document how things work, define expectations and inputs for pilots/trials/launches, and ensure smooth execution from day one.
  • Lean aggressively into AI and automation in partnership with the Director, Customer Care; design an AI-first model for live order operations that reduces manual work, improves consistency, and scales intelligently.
  • Drive accountability and raise the bar continuous