Director, Groups & Events

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director, Groups & Events based in United States. This is a senior, hands-on leadership role overseeing Groups Contracts and Groups Bookings within a fast-growing travel technology environment. You’ll own the end-to-end support experience for group travel, from contract management and booking execution through complex client situations and post-travel support. The role combines deep operational expertise, people leadership, vendor management, and strategic execution. You’ll lead managers and teams while staying close enough to the work to understand workflows, identify friction, and drive meaningful improvements. Success will be measured through operational performance, customer satisfaction, quality, conversion, and service levels. This is an opportunity to shape a high-impact function, build scalable systems and processes, and establish a new standard for group travel operations.