Director Global BPO and Transformation

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director Global BPO and Transformation based in the United States. This is a senior leadership opportunity focused on transforming global outsourced service delivery and strengthening the experience of merchants and customers.You’ll shape the business strategy and operating model for BPO partnerships across global vendors, sites, and products.The role combines performance governance, service quality, operational transformation, and executive stakeholder management.You’ll lead major service transitions while establishing measurable standards for resolution quality, efficiency, and customer outcomes.Working across operations, quality, procurement, vendor management, and partner leadership, you’ll influence decisions that shape the future of global support.The position offers significant visibility, including engagement with senior executives and travel to international partner locations.It is ideal for an experienced transformation leader who thrives in complex, global, regulated environments and is motivated by measurable business impact.