Director, Customer Success & Service

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director, Customer Success & Service based in the United States. This is a senior operating and value-creation role focused on transforming customer success, support, and services organizations within high-growth enterprise software businesses.You will work directly with portfolio company executives to identify high-impact opportunities and turn strategic priorities into measurable operational improvements.The role combines AI adoption, workflow automation, organizational design, technology strategy, and cross-functional transformation.You will act as a trusted advisor to C-level leaders while helping teams build scalable, efficient, and next-generation service organizations.Beyond individual engagements, you will create repeatable playbooks and cross-portfolio programs that accelerate the adoption of proven practices.You will also contribute to investment evaluations, value-creation planning, and technology partnerships that shape future growth opportunities.This is an entrepreneurial, highly collaborative environment suited to a strategic operator ... Click Apply to read the full job description.