Mural Health is a fast-growing clinical technology start-up that makes clinical trials easier for participants. Our mission is to eliminate any barriers participants or caregivers experience while being part of a clinical trial. Mural Health is looking to expand our team with a Director of Customer Success.
Who are you?
This isn't a traditional account management position. Yes, you'll own the health and growth of our customer relationships. But your broader mission is to make Mural Health indispensable to the organizations running the world's most complex clinical trials. As Director of Customer Success, you'll build and lead a team that partners with our largest, most strategic customers, ensuring they realize the full value of the Mural Health platform. You'll serve as the executive-level relationship owner for our top accounts, drive the processes that let Customer Success scale without losing its personal touch, and be a key voice in shaping how Mural Health grows.
What Success Looks Like: