This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director, Customer Experience based in the United States. This leadership role offers the opportunity to transform customer experience into a strategic advantage within a fast-growing technology organization.You will lead a large, distributed CX team and shape the systems, processes, and strategies that define how customers interact with innovative digital products.The position combines operational leadership, customer insights, and technology-driven innovation to improve satisfaction, retention, and efficiency.You will partner closely with Product, Engineering, Data, and executive stakeholders to translate customer feedback into meaningful business improvements.The ideal candidate thrives in high-growth environments, enjoys building scalable solutions, and embraces new technologies including AI-powered workflows.You will have the autonomy to define CX strategy while developing teams, optimizing operations, and creating world-class customer experiences.This is an opportunity to make a measurable impact by connecting customer needs with product evolution ... Click Apply to read the full job description.