Director, Consumer Program Management

FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential!

• Own end-to-end program management for the FICO® Score Open Access Program, a key external-facing consumer initiative, serving as the primary point of contact for its strategy, execution, and growth.

• Drive program adoption and expansion through proactive client outreach, presentations, awareness campaigns, industry events and ongoing support across the client base.

• Manage at least one direct report, providing mentorship, development opportunities, and day-to-day guidance to support individual and team success.

• Deliver compelling presentations to clients and prospects across a range of stakeholder groups, collaborating with teams in Client Success, Sales, Marketing, Data Science, etc.

• Develop and execute strategies to engage a broad client base, ensuring high levels of client satisfaction and delivering consistent, meaningful client reporting.

• Cultivate and maintain trusted, long-term relationships with diverse client stakeholders, acting as a reliable and knowledgeable point of contact.

• Review and communicate program updates and marketing materials to clients clearly and in a timely manner, ensuring alignment and understanding across stakeholder groups.

• Continuously identify opportunities to improve program materials, expand program reach, and strengthen FICO's external representation.

• Recommend and implement strategies to improve operational efficiency, program effectiveness, and overall business results.

• Substantial knowledge of the banking and financial ecosystem, with relevant professional industry experience required. FICO product knowledge is a plus.

• Significant experience in a client-facing role, serving as a primary point of contact or consultant for consumer advocacy or empowerment programs within banking or financial services — including program management, project management, client support, strategy consulting, business analysis, or solution marketing.

• Proven track record of building and nurturing stakeholder relationships across internal and external teams in Sales, Client Success, Client Services, Legal, Marketing, and Executive Leadership.

• Demonstrated ability to listen to and interpret client needs, develop effective solutions, and engage confidently in both pre- and post-sales client settings.

• Prior experience managing direct reports, with the ability to lead through influence, build trust, and foster a high-performing team culture.

• Excellent communication skills, with a consistent history of delivering high-quality client experiences and earning client confidence and repeat engagement.

• Strong organizational skills and the ability to manage competing priorities across multiple projects simultaneously.

• A proactive, self-starting approach — comfortable working under pressure while maintaining composure and a professional presence.

• A collaborative mindset with a track record of contributing proactively in cross-functional environments, sharing ideas, driving process improvements, and championing team success.

Why Make a Move to FICO?

At FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today – Big Data analytics. You’ll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, optimization, and much more.

FICO makes a real difference in the way businesses operate worldwide:

• Credit Scoring — FICO® Scores are used by 90 of the top 100 US lenders.

• Fraud Detection and Security — 4 billion payment cards globally are protected by FICO fraud systems.

• Lending — 3/4 of US mortgages are approved using the FICO Score.

Global trends toward digital transformation have created tremendous demand for FICO’s solutions, placing us among the world’s top 100 software companies by revenue. We help many of the world’s largest banks, insurers, retailers, telecommunications providers and other firms reach a new level of success. Our success is dependent on really talented people – just like you – who thrive on the collaboration and innovation that’s nurtured by a diverse and inclusive environment. We’ll provide the support you need, while ensuring you have the freedom to develop your skills and grow your career. Join FICO and help change the way business thinks!

Learn more about how you can fulfil your potential at www.fico.com/Careers

FICO promotes a culture of inclusion and seeks to attract a diverse set of candidates for each job opportunity. We are an equal employment opportunity employer and we’re proud to offer employment and advancement opportunities to all candidates without regard to race, color, ancestry, religion, sex, national origin, pregnancy, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Research has shown that women and candidates from underrepresented communities may not apply for an opportunity if they don’t meet all stated qualifications. While our qualifications are clearly related to role success, each candidate’s profile is unique and strengths in certain skill and/or experience areas can be equally effective. If you believe you have many, but not necessarily all, of the stated qualifications we encourage you to apply.

Information submitted with your application is subject to the FICO Privacy policy at https://www.fico.com/en/privacy-policy