H

Director, Business Operations- Patient

Headway
4 months ago
Full-time
Remote
Worldwide
Remote Operations

Headway’s mission is a big one – to build a new mental health care system everyone can access. We’ve built technology that helps people find great therapists with the first software-enabled national network of providers accepting insurance. 

1 in 4 people in the US have a treatable mental health condition, but the majority of providers don’t accept insurance, making therapy too expensive for most people. Headway is building a new mental healthcare system that everyone can access by making it easy for therapists to accept insurance and scale their practice. 

Headway was founded in 2019. Since then, we’ve grown into a diverse, national network of over 60,000 mental healthcare providers across all 50 states who run their practice on our software and have served over 1 million patients. We’re a Series D company with over $325m in funding from a16z (Andreessen Horowitz), Accel, GV (formerly Google Ventures), Spark Capital, Thrive Capital, Forerunner Ventures and Health Care Service Corporation.

We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.

The patient experience is at the crux of our mission here at Headway to increase affordable access. As the Director, Business Operations for the Patient Group, you will be the "operational spine" for the patient charter responsible for connecting patients to the right care and partnering with them throughout their mental health journey.

You will:

  • Drive Strategy through Operational Excellence: You will architect the "operational spine" for the Patient Group, not just running the rhythm, but actively partnering with Product, Engineering, Data, Design and GTM  leads to shape group strategy and translate vision into the roadmaps and execution plans that deliver results.
  • Navigate Tradeoffs & Accelerate Growth: You’ll build the frameworks that guide our most critical decisions, from sizing new opportunities to facilitating the high-stakes tradeoff discussions that ensure we are betting on the right strategic levers.
  • Partner Deeply with Product & Engineering: You will work shoulder-to-shoulder with Product and Engineering leaders to define priorities, shape roadmaps, and drive execution against the highest-impact opportunities. 
  • Serve as the Connective Tissue: You’ll be the vital link between the group and cross-functional stakeholders. Beyond just reporting  progress, you know how to bring the right people together to solve complex probl