Description
Position at The Wills Group, Inc
Application Support Analyst
Hybrid | Full-Time | La Plata, MD
About the Role
Join the Wills Group as an Application Support Analyst and become a key player in ensuring our enterprise applications run efficiently. You'll support critical business systems, troubleshoot issues, and contribute to smarter, AI-enhanced digital support solutions.
What You’ll Do
Serve as the primary contact for Tier 1 and Tier 2 support tickets
Troubleshoot and resolve system issues
Work directly with users to understand challenges and recommend improvements
Monitor system performance and maintain clean, reliable data
Document solutions and procedures
Support AI training and system enhancement projects
Collaborate across IT teams to improve support and delivery
What You Bring
Bachelor's degree or 2–4 years of relevant IT or application support experience
Strong troubleshooting and communication skills
Familiarity with business systems, data analysis, and ticketing tools
Interest in AI support systems and prompt engineering
A proactive mindset and desire to improve processes
Schedule and Travel
This is a hybrid role with core hours Monday–Friday, 8:00 AM to 4:30 PM. In-office presence is expected Tuesday through Thursday, with flexibility on Mondays and Fridays for telework. Occasional work outside of core hours may be required.
Why You Should Join Wills Group
At the Wills Group, we don’t just fill roles—we build careers. We’re proud to be recognized as a Great Place to Work™, and that’s because we prioritize our people, their well-being, and their growth.
Whether you're solving complex problems behind the scenes or supporting the systems that keep our business moving, your ideas and initiative will be valued.
This is a place where you can bring your full self to work, feel like part of a team, and grow into the future you’re aiming for. We celebrate collaboration, innovation, and making real impact—every day. Join a company that’s deeply rooted in its communities and always looking ahead.
Benefits and Perks
401(k) with 7% employer match, HSA, and financial planning support
Comprehensive health, dental, vision, and pet insurance
Paid vacation, personal, sick, community engagement, and parental leave
Hybrid schedule and family life planning resources
Employee Assistance Program and travel assistance
Tuition reimbursement and professional development
Discounts on entertainment, travel, dining, and wellness
Competitive salary matched to the DC Metro market: $72,000 - $90,000 annually, commensurate with experience; plus the annual bonus opportunity up to 10%!
Wills Group does not accept unsolicited resumes from recruiters or agencies in response to job postings. All employment is decided based on qualifications, merit, and business need.
Wills Group is an equal opportunity employer. We do not discriminate on the basis of race, religion, gender, orientation, disability, age, or any other protected status. #HQ